Refund Policy
Last updated: October 2026
This Refund Policy explains when AppsPulse subscriptions can be refunded and how refunds are processed for each payment channel. It forms part of our Terms of Service.
1. Refund Eligibility
Your first paid subscription to AppsPulse — monthly or yearly — is eligible for a full refund if you request it within 14 days of the payment date. Renewal payments, including automatic monthly or yearly renewals, are non-refundable. Nothing in this policy limits any refund rights you have under applicable law; where the law requires a refund, we will provide one.
2. How to Request a Refund
Email support@appspulse.org from the address associated with your AppsPulse account. Please include your workspace name and the date of the payment, or the invoice number or PayPal transaction ID. We will reply to confirm whether the payment is eligible and how the refund will be processed.
3. Card Payments Processed by Creem
Card payments made inside the app are processed by Creem, our Merchant of Record. Refunds for these orders can only be issued through Creem: once we approve your request, the refund is executed by Creem and returned to your original payment method. Creem also reserves the right to issue a refund on its own initiative within 60 days of purchase, for example to prevent a chargeback. The time it takes for funds to appear depends on your card issuer.
4. PayPal Subscriptions
PayPal subscriptions are collected directly by AppsPulse. Approved refunds are issued through PayPal to the account or funding source used for the payment. Please contact us before opening a PayPal dispute — we can usually resolve refund requests faster directly.
5. Cancellation
You can cancel your subscription at any time from the billing page or, for PayPal subscriptions, in your PayPal account. Cancellation stops future renewals; your paid features remain available until the end of the current billing period, and no partial refund is issued for the remaining time unless the payment is eligible under Section 1. If a refund is issued, the refunded subscription ends and your workspace returns to the free Indie plan.
6. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect on the date of a payment applies to that payment. Updates are posted on this page with a new 'Last updated' date.
7. Contact
For questions about refunds or billing, contact support@appspulse.org.